Help Desk Analyst

A leading tech company is looking for a Help Desk Engineer to join its internal IT department. This role involves supporting a large user base and participating in critical IT operations across the organization. If you’re service-oriented, technically skilled, and eager to grow—this is your opportunity!

Key Responsibilities:

• Join the IT team and provide internal support in a high-user environment
• Handle user support requests and manage Active Directory (users, groups, policies)
• Troubleshoot hardware, software, and peripheral issues
• Provide ongoing support in a Windows environment (workstations and servers)
• Manage and maintain Microsoft 365 accounts and services
• Support communication/network infrastructure (LAN, VPN, connectivity)
• Assist with monitoring systems and incident tracking
• Participate in IT on-call rotations, including weekends

Requirements:

• 2+ years of experience in Help Desk roles within organizations of 300+ end users
• High level of English (spoken and written)
• Hands-on experience with Microsoft 365 administration
• Experience troubleshooting and supporting Windows OS (clients and servers: 2008–2019, incl. Terminal Services)
• Strong knowledge of Active Directory – user/group management, permissions, GPO
• Understanding of network troubleshooting and network configurations
• Experience with hardware/laptop support and peripheral devices
• Familiarity with monitoring systems
• Excellent interpersonal skills and customer service orientation
• Ability to work independently and in a team
• Willingness to be on-call during evenings/weekends
• Resides in Central or Sharon area with willingness to work on-site in Rosh HaAyin

Advantages (Nice-to-Have):

• Familiarity with SysAid
• Experience with virtualization platforms (ESXi, Hyper-V)
• Hands-on experience with Fortinet firewalls (FW)
• Knowledge in configuring HP/Juniper switches
• Basic Linux knowledge

📩 Interested? Send your CV to [email protected]

Join a professional and supportive IT team, with hybrid flexibility and a strong learning environment.