Technical Customer Support Engineer

About PayEm

PayEm is revolutionizing spend management with an all-in-one platform that empowers finance teams and employees alike. Our intuitive solution includes corporate cards, custom approval workflows, automated invoicing, ERP-integrated budgets, and more — all designed to reduce manual work while maintaining transparency and control.

We’re a fast-growing startup with a global presence, hundreds of customers, and a mission to reshape the future of finance operations. Join our customer-obsessed team and be part of something big.

Requirements:

What You Bring

• 1–3 years of experience in technical customer support or a SaaS support environment.
• Familiarity with ticketing systems (e.g., Zendesk, Salesforce), and debugging tools
• Excellent written and verbal communication skills in English.
• A curious, growth-oriented mindset — willing to dive deep and ask the right questions.
• A customer-first approach with strong empathy and a problem-solving attitude.
• Experience with log analysis and troubleshooting tools
• A team player who thrives in a fast-paced, cross-functional environment.
• Hands-on experience with tools like Redash ,DataDog, Retool - a plus.
  
  

Advantages:

Bonus Points For

• Familiarity with key FinTech concepts like payment rails (ACH, SEPA, SWIFT), Reconciliation, KYC and currency/fee management.
• Experience in ERP integrations, or accounting platforms.
• Interest in growing into Tier 3 technical roles or Customer Success.
  
  

Why Join Us?

• Be part of a high-impact team supporting world-class customers
• Join a rapidly growing startup in the heart of the FinTech revolution.
• Gain exposure to cutting-edge technology, industry best practices, and top-notch mentors.
• Enjoy a culture of autonomy, curiosity, and innovation — we care about your growth as much as you do.
  
  

If you’re passionate about helping customers succeed, eager to solve technical challenges, and excited about joining a collaborative, dynamic environment — we want to hear from you.

About The Role:

About The Role

We’re looking for a Technical Customer Support Engineer who’s eager to learn, grow, and support our customers on their journey with PayEm. This is a key role in ensuring technical issues are addressed efficiently and effectively, enabling our customers to succeed while learning the ins and outs of a world-class fintech platform.

You’ll be the first line of technical support, helping troubleshoot product issues, answering customer inquiries, and working closely with Tier 3 support, Engineering, and Product teams to ensure satisfaction and resolution.

What You’ll Do

• Be the first responder to technical inquiries via email and ticketing systems, ensuring timely and clear communication.
• Investigate product issues using available tools (logs, dashboards, backend tools); escalate when necessary.
• Triage and document reported issues to assess severity and resolution paths.
• Proactively follow up with customers to ensure resolution and satisfaction.
• Collaborate with Tier 3 Support, Product, and Engineering teams to close the loop on customer-impacting bugs.
• Contribute to internal and external knowledge resources (FAQs, troubleshooting guides, documentation).
• Gain deep familiarity with the PayEm platform through hands-on support and training.