Customer Support Representative (Part Time)

Join us in shaping the future of online protection.

Guardio protects millions of people from the threats they never see coming, like phishing scams, financial fraud, and the small cracks in online security that cause big problems. As a B2C company, we build smart, intuitive tools that help individuals and small businesses stay safe, effortlessly. We’re a fast-growing team of over 100, united by a shared goal: to make digital life safer for everyone. Our culture moves quickly but stays human, rooted in transparency, feedback, and collaboration. And yes, we have a good time while we’re at it, with team dinners and traditional karaoke nights.

If you’re ready to work on meaningful challenges, grow fast, and help shape what online safety looks like for the next million users, you’re in the right place.

The Customer Support Representative will be a trusted advisor to Guardio’s customers, providing tailored guidance and proactive support to ensure they maximize the value of their subscription. You’ll assist with onboarding and issue resolution and empower users to fully utilize Guardio’s features, driving retention and fostering loyalty through exceptional service.

This role is key to improving customer retention by ensuring users feel supported, understood, and confident in their Guardio journey.

You will:

• Act as a dedicated expert for Guardio users, providing assistance via phone and email on account setup, subscription management, general inquiries, and basic security guidance to help users keep their digital life secure.
• Approach every interaction with empathy and patience, ensuring users feel supported, valued, and understood.
• Simplify technical concepts and explain solutions in clear, user-friendly language, adapting to our users’ varying technical skills.
• Increase user satisfaction by delivering a personalized experience that highlights the value of Guardio’s services and fosters customer loyalty.
  
  

• Have native-level English, both spoken and written, and comfortable talking to users over the phone - a MUST.
• Customer-oriented, empathetic, proactive in solving problems, and motivated to deliver exceptional service.
• Organized, detail-oriented, and comfortable with tools like Google Sheets.
• Able to work in a fast-paced environment, and implement changes quickly.
• Fluent in technology usage - installing apps, understanding how subscriptions work, and navigating system settings. No previous experience in cyber security is required.
• Position is Sunday-Thursday afternoon and evening shifts, must be available to work at least 3 evening shifts per week