Content QA Analyst

Grab your cape, become a SuperHyro!

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale—generating better conversations, successful patient outcomes, and revenue-driving insights.

What Are We Looking For?

We’re seeking a passionate Content QA Analyst to join our R&D department. By evaluating conversations our users have with our AI agents, you'll help spearhead our efforts to improve product quality and user experience and take part in strategizing efficient solutions. You’ll play a key role in our project management life cycle.

Responsibilities:

• Review and analyze end users’ conversations with our AI assistant in order to find the most impactful conversations and improve our core conversation engine.
• Identify, generalize, and bucket problems in our new and existing use cases.
• Evaluate new features and capabilities to ensure they are polished prior to release.
• Use LLMs like ChatGPT in order to automatically analyze conversations and improve our natural language understanding.
• Create and tag datasets to train new, highly accurate AI models.
• Work closely with product managers, UX experts, software engineers, solutions engineers, and NLP experts to propose solutions and participate in the implementation.
  
  

• Native English proficiency.
• Spanish proficiency - an advantage
• BSc/BA in a technical field.
• Highly technical with strong cross-functional collaboration skills.
• Exceptional quantitative reasoning and meticulous attention to detail.
• Team player with a positive, can-do attitude.
• Strong interpersonal and communication skills.
• A self learner.
• Experience living in the United States - a big advantage.
• Experience working in a technological environment (working in a startup company/IDF/ Internship, etc.) - an advantage.