Mid-Market Account Manager - Israel Market

Description

We are monday.com , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

About The Role

At monday.com, we don’t just support our customers — we grow with them. As a Mid-Market Account Manager, you'll take ownership of a portfolio of existing Israeli customers, helping them get the most out of our platform while uncovering opportunities for deeper partnerships. This is a high-impact, customer-facing role focused on driving account expansion, adoption, and long-term retention.

What You’ll Be Doing

• Drive growth through upsell and cross-sell across your account portfolio
• Build and maintain strong relationships with key stakeholders and decision-makers
• Own all commercial aspects of your accounts and serve as the main point of contact
• Forecast and deliver quarterly net new ARR targets
• Negotiate and close renewals, expansions, and other commercial agreements
• Track key account metrics, including performance, adoption, and renewal risk
• Collaborate with CSMs, legal, product, and other teams to unlock value and resolve challenges
• Lead strategic account planning aligned with customer goals
• Handle escalations and ensure a seamless customer experience
• Champion customer needs internally to influence product and strategy
  
  

• 2+ years of experience in Account Management or Sales in a B2B SaaS environment
• Proven track record of meeting or exceeding revenue goals through expansion and retention
• Strong negotiation and contract management skills
• Native Hebrew speaker (required) with high proficiency in English
• Experience working with cross-functional teams in fast-paced environments
• Ability to build trust and influence at multiple levels within customer organizations
• Excellent communication, organizational, and problem-solving skills