Tier One Support and Help Desk Engineer

Tier One Support and Help Desk Engineer job profile:

Help Desk and support engineer is responsible for responding to Tier One support cases under the MSP and Tier 1 Support Organization Services (business hours availability). Additional The employee will be responsible for all internal IT support. The candidate should be familiar with support procedures and computing and network environments.

Tier One Help Desk and Support duties and responsibilities

•                    Answering Tier One support cases for various security vendors

•                    Keep track on all our support cases progress.

•                    Keep track and update all our support assets

•                    Organize and Manage Professional Services activities.

•                    Track existing processes and offer solutions for improvement

•                    Implement new processes with the goal of optimizing support mechanism.

•                    Ongoing Cloud maintenance.

•                    Maintain and support Monday CRM Internal Users

Tier One Help Desk and Support Admin qualifications:

•                    Service Oriented person.

•                    Technical Knowledge of Computing Environments (Mandatory)

•                    Familiarity with Microsoft Windows operating system and Servers (Mandatory)

•                    English Speaker (Mandatory).

•                    Knowledge of Security concepts. (An Advantage).

•                    Knowledge of Monday CRM (An Advantage).

•                    Team player

•                    Working with multi discipline environment.

•                    Self-managed, with Learning and time management skills.

•                    Great interpersonal and communication skills.