Solution Expert Team Lead- Billing

DealHub offers a cutting-edge quote-to-revenue solution designed to streamline sales processes, accelerate deal cycles, and deliver predictable revenue for mid-market and enterprise businesses. Our intelligent platform empowers organizations to connect their teams, simplify workflows, and close deals efficiently and precisely.

As the Solution Expert Team Lead, you will play a pivotal role in both leading a team and staying hands-on with customers and solutions. You will serve as a senior trusted technical advisor, responsible for managing high-impact customer implementations while guiding and mentoring a team of Solution Experts. This role blends project ownership, technical implementation, team leadership, and customer interaction.

You’ll be expected to:

• Oversee and manage onboarding projects from kickoff to delivery, ensuring scope, timeline, and quality goals are met.
• Lead and support a team of Solution Experts in their day-to-day tasks, providing guidance, coaching, and technical escalation support.
• Act as the primary technical contact for complex onboarding projects, including hands-on solution configuration, integrations, and client workshops.
• Collaborate with internal teams (Product, Support, Customer Success) to continuously improve delivery methodologies and cross-team processes.
• Report on team performance, project timelines, and customer satisfaction metrics to leadership.
  
  

• Fluent in English (both written and verbal)
• 4+ years of experience in technical customer-facing roles, including at least 2 year in a team leadership or mentoring capacity
• Proven track record of delivering complex onboarding or implementation projects to external clients
• Excellent communication and interpersonal skills
• Strong project management skills and the ability to lead multiple onboarding projects simultaneously
• Logical and analytical thinking with a data-driven mindset
• Hands-on experience with configuring information systems and troubleshooting technical issues
• Proven knowledge of MS-SQL and REST API – a significant advantage