Senior Engineer, ServiceNow

Description

We are

At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely.

With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

THE ROLE

We are seeking a skilled and proactive ServiceNow Administrator to manage and maintain our ServiceNow platform. In this role, you will be responsible for the day-to-day administration, configuration, and support of ServiceNow to ensure the platform runs smoothly, securely, and effectively supports ITSM and other business workflows.

Who You Are

We're looking for a Problem-Solving Enthusiast who thrives on finding solutions to complex technical challenges and approaches each issue with curiosity and determination. As a Process-Driven Organizer, you naturally create structure, documentation, and best practices that help maintain system integrity.

Your identity as a Customer-Focused Team Player means you understand that behind every ticket is a person needing assistance, and you're committed to delivering exceptional service while supporting broader team goals. These qualities make you an ideal candidate who can both manage the technical aspects of ServiceNow administration while maintaining the human connection that drives successful IT service management.

What You’ll Actually Be Doing

• Administer and support core ServiceNow modules: Incident, Problem, Change, Request, CMDB, Knowledge, and others as implemented.
• Configure and maintain forms, fields, views, workflows, UI policies, business rules, client scripts, catalog items, and reports.
• Manage user access, roles, and group assignments across the platform.
• Monitor platform health and performance; troubleshoot issues and ensure timely resolution.
• Perform regular platform upgrades and patching activities, ensuring minimal disruption.
• Assist with data imports, including Transform Maps, Data Sources, and Load scripts.
• Collaborate with developers, stakeholders, and process owners to translate business requirements into effective ServiceNow solutions.
• Maintain platform security and compliance in alignment with company policies.
• Support integrations with other enterprise tools (e.g., Active Directory, SCCM, Jira, Azure).
• Document changes, configurations, procedures, and best practices.
• Participate in incident response and change management processes related to ServiceNow updates.
  
  

•  Native-level fluency in both English and Hebrew (written and verbal) - Must
• 2–4 years of hands-on experience administering ServiceNow - Must
• Strong knowledge of ServiceNow ITSM module and platform architecture - Must
• Experience with ServiceNow administration tools including Update Sets, ACLs, Script Includes, Business Rules, and Workflows - Must
• Understanding of ITIL framework and how it relates to ServiceNow practices
• Experience with data imports/exports and ServiceNow reporting
• Strong analytical, problem-solving, and communication skills
• Ability to work independently and in cross-functional teams
• ServiceNow System Administrator Certification (CSA)
• Experience with Performance Analytics, Discovery, or ServiceNow integrations
• Familiarity with JavaScript and ServiceNow's Glide API
• Experience with ServiceNow SecOps, CSM, or other advanced modules
• Background in enterprise IT, infrastructure, or support operations