IT Business Solution Specialist

Company Description

About CyberArk:

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description

CyberArk is looking for an IT Business Solution Specialist and Project Manager with a strong background in information systems in the domain of Knowledge management, digital transformation, productivity and collaboration.

You will be working with cross-company groups to understand their needs, design solutions, and deliver them while providing top-quality service.

This includes application issue resolution, configuration, managing security/permissions, providing support for users, and supporting any IT system malfunctioning issues.

The role requires extensive knowledge of various business applications and services, system analysis experience, document requirements, and excellent end-to-end project management skills.

Responsibilities

• End-to-end management of IT projects - Act as activity/project manager of enhancements and required upgrades including design, configuration, progress status, and monitoring through the development lifecycle
• Hands-on implementation and support on knowledge management platforms such as SharePoint, OneDrive, Teams, Monday.com, Calendly
• Serve as the main point of contact for all assigned applications & stakeholders
• Successful delivery on time, on budget, on scope, and on quality standards
• Take part in the review, selection, and implementation of new systems to meet company objectives
• Provide enterprise-wide technical support for the company's business applications. This includes problem identification and resolution within SLA
• Document all system changes and educate all affected users on solution enhancements / new solutions
• Collaborate with colleagues as a technical mentor, sharing technical information, knowledge, and expertise
• Matrix management of resources such as IT cross functions, external vendors, and other resources within the company
  
  

• Bachelor's degree in industrial engineering, information science, management information systems (or equivalent field)
• 1-2 years of current, professional-level experience implementing and maintaining enterprise-wide applications – a must
• High level of project management skills – a must
• Hands-on experience with Office 365 applications (Teams, OneDrive, SharePoint, Power platform) – Management and implementation – a significant advantage
• Hands-on experience with Microsoft copilot studio – Management and implementation – a significant advantage
• Hands-on experience with Monday.com – Management and implementation – a significant advantage
• Experience and knowledge with IT system analysis, writing detailed technical and functional designs
• Excellent problem solving/analytical skills and knowledge of analytical tools
• Ability to learn new content areas and new skills quickly and efficiently
• Excellent communication and interpersonal skills
• Customer-centric with an ability to understand customer needs
• Highly organized, motivated, and creative
• Multi-tasking capabilities
• High English proficiency - a must
• Ability to travel 1-2 times a year