Payment Operations Analyst

Description

Nayax is a global fintech company (NASDAQ; TASE: NYAX) and a leading provider of cashless payment, consumer engagement, and business management solutions for the unattended retail sectors.

We are currently seeking a Payment Operation Analyst (Tier 3 Support Agent) to join our dynamic Payment Intelligence team, and play a pivotal role in shaping the future of our company.

In this role you'll dive deep into the heart of our cutting-edge payment technologies, investigate transaction and product issues, and play a key part in shaping the future of payment around the world. You'll work closely with R&D, Sales, Finance, and Customer Support teams to not only solve issues but also drive proactive improvements that increase transaction success rates and enhance customer experience across the globe.

The Payment Operation Analyst will report directly to the Payments OPS Team Leader.

Key Responsibilities

• Troubleshoot complex product and payment issues, and escalate as needed with full documentation.
• Monitor and analyze payment and transaction patterns using advanced tools and dashboards.
• Collaborate with cross-functional teams to ideate and implement continuous improvements.
• Become a go-to expert on Nayax’s payment products.
• Play an active role in crafting Product Solutions Requirement Documents (PRDs) for new features and solutions.
• Build and nurture relationships with our global payment partners.
  
  

• At least 3+ proven experience as a Technical Support (Tier 2/3)/ Technical Analyst, / or QA role – preferably from a global enterprise or tech-driven company.
• Strong analytical thinking and problem-solving skills with a passion for finding creative solutions.
• Proficiency in SQL – must (you’ll be tested!).
• Advanced Excel skills (pivot tables, VLOOKUPs, etc.) and solid Microsoft Office knowledge – must.
• Excellent interpersonal and communication skills.
• A team player with a sense of urgency and ability to thrive under pressure, Independent, and Self-driven attitude.
• Fluent English – written and spoken (tested), and conversational Hebrew - must
  
  

• Experience collaborating with development teams and understanding technical/business needs.
• Background in the payments industry or fintech.
• Hands-on experience with data analysis and BI tools (e.g., Kibana, Elastic, Qlik) – a plus!
  
  

• Be at the forefront of global fintech innovation by working with advanced payment technologies used in over 80 countries.
• Make a real impact by identifying and resolving complex payment issues that directly affect customers and transaction success worldwide.
• Collaborate across departments, work side-by-side with R&D, Product, Finance, Sales, and Support to shape smarter, more reliable payment experiences.
• Develop deep payment expertise and become a go-to authority on Nayax’s robust suite of payment products.
• Take part in shaping new features by contributing to Product Requirements Documents and helping define the future of our payment solutions.
• Grow your career within a supportive, global team that values innovation, curiosity, and continuous improvement.