Core Network Support Engineer

Job Summary

The Core Network Support Engineer is responsible for daily network monitoring and providing Tier II & III support for cellular network-related issues. This role involves working with Telits' partners and customers, diagnosing problems, logging calls, maintaining records, and triaging incoming requests to ensure proper resolution.

Objectives & Responsibilities

• Perform cellular network checks.
• Proactively act on events reported by various monitoring tools.
• Perform troubleshooting and escalate internally and externally as required.
• Work with the Core Network engineering team
• Investigate Technical Support issues and track trouble tickets.
• Communicate directly with customers by email and phone.
• Take ownership and resolve customer incidents per set guidelines
• Work continuously to increase core network Support knowledge.
• Work with vendors, contractors, service providers, integrators
• Provide ongoing communication to both customer support teams and engineering staff during times of outage or service impact.
• Project management in a cellular network

Requirements & Qualifications

• Bachelor’s degree in information technology/computer science.
• Excellent written and verbal English skills.
• Willingness to be on-call from time to time.
• Willingness to provide overseas support.
• Knowledge/experience with telecom of IP networks

Preferred Qualifications

• Knowledgeable in GSM/UMTS, LTE, VoLTE, 5G
• Experience with networking troubleshooting.
• Experience using Sales Force or anther ticket system
• Possess a positive attitude, strong work ethic, and a desire for a variety of challenges.
• Exceptional interpersonal and customer service skills.
• Well organized with the ability to properly manage individual workload.
• Solid problem-solving abilities.
• Self-starter capable of working independently or in groups.

About Telit Cinterion

Telit Cinterion, a leader and pioneer in IoT innovation, is the largest and most cyber-secure Western provider of end-to-end IoT solutions, designed to reduce time-to-market and costs for businesses. The company offers a comprehensive portfolio encompassing custom-designed, ready-for-market connected devices and the industry’s broadest range of enterprise-grade wireless communication and positioning modules. Offerings extend to essential services such as IoT SIM plans and management, plus advanced edge-cloud software and data orchestration tools for processing and utilizing IoT data. Telit Cinterion also provides complete IoT and industrial IoT platforms, enabling the development and deployment of complex connected solutions. Focusing on security and reliability, the company delivers award-winning IoT solutions, modules, and services trusted by top global brands.