Events Operations Manager

Introduction

Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.

Who We're Looking For - The Dream Maker

We are looking for an experienced, organized, and creative Events Operations Manager to lead the planning, execution, and success of Chargeflow’s event strategy. This role will own all offline (in-person) and online (virtual) events, including industry conferences, hosted dinners, webinars, meetups, podcast guest bookings, and more. You’ll also play a key role in identifying and working with external partners to co-host branded experiences and collaborate on go-to-market activations.

You’ll work closely with the marketing, sales, and partnerships teams to deliver events that generate brand awareness, build community, strengthen ecosystem relationships, and drive pipeline.

Your Arena - Key Responsibilities

• Own end-to-end execution of all in-person events including trade shows, partner events, client dinners, and internal activations
• Manage all aspects of virtual events, including webinars, virtual roundtables, and podcast guest coordination
• Lead event logistics, including budgeting, vendor coordination, booth builds, swag production, travel, and staffing
• Identify, source, and manage strategic co-marketing partners (e.g., tech partners, agencies, platforms) for co-branded events, webinars, and activations
• Facilitate partner relationships and collaborate on joint event strategies that drive shared pipeline and visibility
• Work cross-functionally with marketing, sales, and partnerships to align events with go-to-market goals
• Identify new event opportunities and sponsorships that align with Chargeflow’s audience and brand positioning
• Drive post-event follow-up, reporting, and ROI analysis to continuously improve performance
• Maintain a global events calendar and manage timelines, budgets, and reporting for each initiative
• Serve as the primary point of contact for internal teams, partners, and vendors for all event-related matters

Qualifications

• 3–5 years of experience managing both virtual and in-person events at a high-growth B2B company or agency - Must
• Background from eCommerce/fintech companies - Strong Advantage
• Demonstrated success executing events that drive measurable business results (pipeline, awareness, partner engagement)
• Experience collaborating with external partners and managing co-marketing initiatives
• Strong organizational and project management skills with extreme attention to detail
• Experience managing event budgets, timelines, and vendor negotiations
• Strong communication and interpersonal skills; confident working with executives, partners, and customers
• Comfortable with webinar and event platforms (e.g., Zoom)
• Familiarity with podcast workflows and guest booking is a plus
• Available for occasional travel for domestic or international events
• Fluent in English

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach.

Propelled by nearly $20 million funding round led by OpenView Venture Partners and key fintech investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.