IT Excellence Analyst

Job Title: IT Excellence Analyst

Department: Information Technology – Communications & Excellence

Reports To: IT Communications & Excellence Lead

Summary:

The IT Excellence (OpEx) Analyst will be responsible for driving continuous improvement initiatives, optimizing IT processes, and supporting strategic decision-making through data-driven insights.

Key Responsibilities:

Process Optimization & Continuous Improvement

Map, analyze, and improve IT processes to increase efficiency and reduce costs.

Support Kaizen events, root cause analyses, and process redesign workshops.

Collaborate with cross-functional teams to implement best practices and standardize workflows

Performance Management & KPI Development

Track Key Performance Indicators (KPIs) to measure IT operational effectiveness.

Use dashboards and reporting tools to monitor performance and identify improvement opportunities

Data Analysis & Insight Generation

Analyze operational data to identify trends, inefficiencies, and areas for improvement.

Governance & Documentation

Ensure compliance with internal standards and external regulations.

Maintain ation for processes, and continuous improvement initiatives

Training & Change Management

Support training efforts to embed a culture of continuous improvement.

Required Qualifications:

Professional fluency in English – both written and verbal – with the ability to communicate technical and strategic content clearly across global teams.

Bachelor’s degree in information technology, Business Administration, or related field.

3 – 1 years of experience in IT operations, business analysis, or process improvement.

Strong analytical skills.

Excellent communication and stakeholder engagement abilities.

Preferred Qualifications:

Certification in Lean Six Sigma (Green Belt or higher).

Experience with enterprise IT systems and data visualization tools (e.g., Power BI).