Technical Support Specialist

As part of our Customer Success team, you will bring an analytical, solution-focused mindset combined with a customer-first attitude. In this role, you'll use cutting-edge testing technologies to reproduce and resolve real-world customer issues while continuously expanding your technical expertise.

Responsibilities:

• Diagnose and resolve technical issues by crafting creative, tailored solutions for our customers.
• Research and experiment with tools and technologies essential to modern software development, such as CI/CD systems, version control platforms, testing frameworks, and bug tracking tools, to expand integration with our product.
• Continuously learn and apply new frameworks, coding languages, and best practices.
• Contribute to both internal and external documentation, including writing clear, concise guides and creating code samples to support our users.

Job requirements

• Bachelor's degree in Computer Science or a related field, or equivalent work experience.
• 1+ years of experience with JavaScript.
• 1+ years of experience with Java and object-oriented programming.
• Foundation in web development, including HTML, CSS, and JavaScript.
• Experience with version control like Git.
• Curious, resourceful, and skilled in debugging and troubleshooting technical challenges.
• Passion for delivering excellent customer experiences and simplifying complex concepts.
• An active GitHub account with example projects is a big plus!

Preferred qualifications:

• Experience with technical support or other customer-facing roles
• Familiarity with Selenium, WebdriverIO and Cypress, Docker, Kubernetes or Cloud Platforms like AWS

Applitools is an All-In-One AI-powered testing platform revolutionizing quality assurance and test automation. Our intelligent test automation platform helps businesses improve software quality, accelerate delivery, and reduce costs. Our platform allows teams to write fewer tests while achieving higher confidence, catching more bugs across any UI.

With Applitools, companies can eliminate tedious test maintenance and achieve faster, more reliable releases. We ensure applications deliver seamless experiences across all screens and devices, meeting the highest performance standards. Applitools is flexible and scalable, integrating with a wide range of workflows, frameworks, CI/CD tools, and more.