Field Application Engineer

We're hiring a Field Application Engineer!

Join Xpand, a trailblazer in autonomous retail, and help deploy and support our cutting-edge unmanned robotic stores across the globe.

If you're a hands-on problem-solver with experience in complex robotic systems and a passion for tech innovation, we want to hear from you. This role blends travel, tech, and real impact — empowering retailers in ways never seen before.

As a Field Application Engineer at Xpand, you’ll be responsible for installing, maintaining, and troubleshooting our advanced robotic retail systems. You’ll work hands-on with hardware and software, including mechanical components, Linux-based systems, and proprietary platforms. Your role involves supporting customers on-site and remotely, ensuring smooth operation and quick resolution of technical issues.

You'll collaborate closely with cross-functional teams and provide training to operators in the field. This position requires strong technical instincts, independence, and a willingness to travel internationally.

What the job will include

• Diagnose and troubleshoot complex technical issues and provide ongoing technical support to customers.
• Identify faults and bugs by reviewing logs, gathering relevant data, and providing detailed reports.
• Perform physical operations that require on-site presence, such as replacing malfunctioning hardware.
• Work with multiple systems as part of operating and troubleshooting, including databases, BI tools, Linux, proprietary systems, CRM, and CMMS.
• Conduct system maintenance and testing.
• Stay up-to-date with the latest technological advancements in the robotics industry.
• Manage ongoing client technical relationships
• collaborating with cross-functional teams to resolve customer issues and improve the customer experience.
• Provide hands-on training to customers’ operators.

The ideal candidate for this role should have a bachelor's degree in engineering or equivalent experience, as well as experience in robotics or a related field. Strong communication, interpersonal, and problem-solving skills are essential, along with being detail-oriented and having a strong technical instinct.

Must have

• B.Sc. in Electrical Engineering, Mechanical Engineering, or another relevant degree.
• At least two years of experience working with multidisciplinary, complex robotic systems — including software, mechanical, electrical, and industrial design aspects.
• Problem-solving skills: The ability to identify, analyze, and solve problems logically and systematically.
• Excellent written and verbal English communication skills.
• Strong customer service orientation, including handling customer inquiries and complaints professionally and empathetically.
• Ability to adapt to changing technologies and processes, and to learn new skills as needed.
• Self-learning and independence
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to understand software systems and configurations by reading logs and tracing the flow of information through software components.
• Familiarity with mechanical systems and the ability to perform hands-on troubleshooting and maintenance tasks as required.
• Travel: Willingness to work overseas for extended periods.

Advantages

• Basic understanding of Linux OS and Linux commands.
• Experience with SQL and ability to execute simple queries.
• Experience with C# or other programming languages.
• Additional language skills.