Desktop Support Analyst

We are passionate about pushing the boundaries of gaming technology and delivering world-class experiences to our customers. As a Desktop Support Analyst, you'll play a meaningful role in maintaining and improving our IT infrastructure, ensuring flawless performance for our team. This is an outstanding opportunity to join a dynamic and ambitious team dedicated to innovation, collaboration, and success.

Help spread happiness through play by supporting employees. Contribute to our success and provide outstanding service.

What You'll Do

• Enroll devices with Intune following corporate procedures.
• Provide support for software installation and troubleshooting.
• Assist with basic Office 365 application support.
• Track and record inbound and outbound deliveries meticulously.
• Maintain organized records of support requests and resolutions.
• Collaborate with team members to ensure seamless IT operations.
• Troubleshoot and resolve hardware and software issues efficiently.
• Provide outstanding customer service to internal collaborators.
• Work with ServiceNow to manage and resolve support tickets.
• Offer support for OKTA integration and maintenance.
  
  

What We're Looking For

• Minimum 1+ years of relevant work experience in an IT support role.
• Proven ability to work with Intune for device management.
• Experience supporting Office 365 applications at a basic level.
• Familiarity with ServiceNow – an advantage.
• Knowledge of OKTA – an advantage.
• Excellent organizational skills with attention to detail.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a team environment.
• Demonstrated ability to troubleshoot and problem-solve effectively.
  
  

Why Us?

We are a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We have three operating business units, spanning regulated land-based gaming, social casino, and regulated online real-money gaming. Our team of over 7,300 employees worldwide is united by our company's mission to bring joy to life through the power of play.

We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We are proud to be an equal opportunity employer.

We celebrate diversity and do not discriminate based on gender, race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Diversity and Inclusion are integral to our values of Talent Unleashed, Collective Brilliance, Good Business, Good Citizen, and It’s All About the Player.

Skills: okta,hardware troubleshooting,it,organizational skills,troubleshooting,interpersonal skills,office 365,it support,collaboration,communication skills,intune,servicenow,customer service,software troubleshooting