Senior Customer Success Manager

We are seeking a dynamic and experienced Senior Customer Success Manager to lead and manage relationships with our high-profile, Fortune 500 clients. This role is critical in ensuring client satisfaction, successful implementations, and driving the adoption of our cutting-edge AI solutions. If you thrive in a fast-paced startup environment and have a passion for innovation and client success, we want to hear from you.

About Us

aiOla is a deep tech lab specializing in Conversational, Voice, and Speech AI. We develop cutting-edge ASR and TTS technologies designed for enterprise use, delivering 95%+ accuracy in any language, accent, or environment. Our solutions empower organizations to capture spoken data in real-time, structure it, and turn it into actionable insights.

Requirements:

• B.A/B.Sc. in Business, Computer Science, Engineering, Industrial Engineering, or a related field
• 5+ years of experience in Customer Success, Professional Services, or Project Management, preferably in SaaS B2B or AI-based companies
• Hands-on background in one or more of the following: Software Development, Technical Support, Business Operations, or Solution Engineering
• Proven experience working with global enterprises, particularly Fortune 500 companies
• Strong understanding of AI or LLM technologies and ability to articulate technical concepts to non-technical stakeholders
• Excellent communication, presentation, and interpersonal skills in English
• Strong organizational skills and ability to manage multiple, simultaneous customer engagements
• Experience managing and delivering complex POCs, onboarding processes, and post-sale engagements
• Proactive, confident, and able to challenge clients respectfully when necessary
• Experience working in a startup environment — comfortable with ambiguity, change, and fast-paced dynamics
• Willingness to travel abroad occasionally (approx. once a month)
  
  

• End-to-End Client Ownership: Manage the full customer lifecycle — from onboarding and POCs to long-term relationship management and expansion.
• Strategic Relationship Management: Build trusted relationships with senior stakeholders at global organizations, especially Fortune 500 companies.
• Implementation Leadership: Oversee and manage the implementation process across departments (Product, R&D, Data Science), ensuring alignment on priorities and timelines.
• Client Communication & Influence: Speak the product language fluently; know how to push back effectively and convince customers when needed to ensure success for both sides.
• Product Understanding: Develop a deep understanding of aiOla’s technology to guide customers through use cases, integrations, and best practices.
• Time Management Across Teams: Coordinate internally to manage expectations and delivery timelines, balancing customer urgency with engineering and maintenance capacity.
• POCs & Demos: Lead product demos and Proof of Concept (POC) processes, adapting content to different audiences and tailoring to specific client needs.
• Workshops & Training: Design and deliver onboarding sessions, workshops, and custom training sessions to promote product adoption.
• Feedback Loop: Gather and relay customer feedback to internal teams to shape future product features and improvements.
• Success Metrics & Reporting: Track KPIs and deliver regular reports on product adoption and client satisfaction, working with data analysts to surface insights.