EMEA Regional Director of Operations

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

What You’ll Do

• Be the Operational Focal Point for the EMEA region: Serve as the primary contact for all operational matters in the region. Build strong partnerships with regional managers and teams to understand customer needs, resolve issues and escalations, and ensure smooth execution on the ground. Collaborate closely with GTM teams to support strategic initiatives and implement scalable operations that drive customer growth and regional expansion.
• Improve customer experience: Identify pain points and friction areas in global processes, collect and analyze regional feedback, and drive actionable improvements that enhance service quality and meet local customer expectations
• Lead regional operations teams (e.g., Customer Care, KYC) that directly support Payoneer’s high-value customers, ensuring high performance, service excellence, alignment with global standards, and the achievement of business targets.
• Drive operational excellence across various functions by leading cross-functional initiatives focused on optimizing workflows, reducing complexity, and enhancing customer outcomes.
• Align closely with global teams & ensure seamless global-to-local execution: Collaborate closely with global operations teams to implement new procedures, workflows, and service models, ensuring smooth regional execution with strong localization and alignment to local market needs.
• Own regional performance metrics: lead business reviews and drive continuous improvement through data-driven insights and targeted action plans.
  
  

• 10+ years of experience in operational management, business partnering, or project/program management in a multi-site or regional role.
• Experience in a customer-facing or service operations environment.
• Proven leadership and people management experience, including managing operational teams.
• Strong customer orientation with a passion for improving customer experience.
• High level of competency (organization, prioritization and problem-solving skills) with detailed-oriented mindset. A creative and independent thinker with a strong drive for excellence, capable of multitasking and quickly adapting in a dynamic environment.
• The ability to work with all teams globally, including GTM, risk and compliance & Product/R&D.
• Excellent communication skills: Strong presentation, written, and verbal proficiency in English
• Experience in Fintech, payments, digital services industry or KYC processes is a plus.