Sales Desk Specialist

Description

monday.com is growing and our Partnerships Group is looking for a Sales Desk Specialist who will be responsible for working with our channel partner managers and our partners for keeping us agile, solving bottlenecks and streamline processes .

You’ll join our Partnerships team, based in our headquarters in Tel-Aviv, Israel.

About The Role

• Be part of our Sales Desk team, Take primary responsibility to support the channel partner managers complete the sales cycle efficiently.
• Work independently and cross-functionally handling tickets and requests from stakeholders, providing accurate and timely solutions
• Act as an internal focal point for the Partnership sales processes with issues including order processing, license activation, refunds, commissions
• Identify gaps in the booking processes, suggest solutions for improvements and work with the relevant stakeholders on the execution of those solutions.
• Be in charge of the data accuracy and integrity of our processes and commission, issue reports to alert on issues and gaps in the numbers.
  
  

• 0-2 years of relevant professional experience
• Fluent English - must
• Bachelor's degree in Industrial Engineering/Economics/Business Administration - advantage
• Experience with Salesforce (CRM) and Excel/Google Sheets - strong advantage
• Attention to detail, outstanding follow-through and time management skills, ability to multitask and complete duties on time
• Ability to make independent decisions in a timely manner and understands business needs and urgency of order fulfillment
• Ability to identify and apply solutions to business problems
• Strong relationship-builder, initiator, outstanding verbal and written communication skills
• Team player with a winner approach
• Passion for sales and client-facing work
• Willingness to learn and develop
  
  

• Take primary responsibility for issuing and delivering sales orders for our channel partners to support the channel partner managers complete the sales cycle efficiently
• Work interdependently and cross-functionally to support the sales order process including partner and client-facing work when needed
• Act as an internal focal point for the sales order-related issues including order processing and license activation
• Continually learn and develop a working knowledge of all the sales orders operations processes and procedures
• Identify gaps in the booking processes, suggest solutions for improvements and work with the relevant stakeholders on the execution of those solutions
• Be in charge of the data accuracy and integrity of our sales orders and issue reports to alert on issues and gaps in the numbers