Senior Salesforce Administrator

We are looking for a highly skilled and experienced Senior Salesforce Administrator to join our team and support the ongoing evolution of our global Salesforce ecosystem.

This is a Salesforce-heavy role focused primarily on system administration, platform optimization, and technical enhancement of our existing Salesforce instance, while also contributing to our ongoing Digital Transformation project. The ideal candidate will have advanced Salesforce configuration expertise, high-level fluency in English, and the ability to collaborate cross-functionally across an international organization.

Our Salesforce platform supports a global educational franchise network, featuring tools for student and teacher management, franchise operations, course scheduling, marketing, and payments. You will play a key role in maintaining and improving our current system while helping to deliver significant enhancements, including a migration to Lightning Experience, the rollout of new School Management functionalities, and the integration of Marketing Cloud and payment gateways in later phases.

Key Responsibilities:

Salesforce Administration (Primary Focus)

·         Own the configuration, maintenance, and enhancement of our existing Salesforce platform, ensuring it supports day-to-day operations for students, teachers, franchisees, and internal teams.

·         Manage all core admin functions, including user roles, profiles, permissions, page layouts, record types, validation rules, reports, dashboards, flows, and automations.

·         Support and optimize existing custom objects, fields, and automation related to our unique educational and franchise model.

·         Drive the successful migration to Lightning Experience and ensure long-term usability and scalability of the new interface.

·         Manage platform updates, sandbox environments, and deployments in coordination with external Salesforce partners.

·         Ensure data quality, enforce governance and GDPR compliance, and monitor system performance and reliability.

Business Analysis (Secondary Focus)

·         Collaborate with cross-functional stakeholders to gather and refine requirements related to operational and franchise needs.

·         Translate business needs into scalable Salesforce solutions with clear documentation (user stories, process flows, functional specs).

·         Identify opportunities for process automation and user efficiency through native Salesforce tools.

·         Participate in testing, training, and post-implementation support for new features and releases.

Qualifications

·         Salesforce Administrator Certification (required).

·         Salesforce Advanced Administrator or Business Analyst Certification (preferred).

·         5+ years of Salesforce administration experience, ideally in a multi-business-unit or international organization.

·         Demonstrated experience maintaining and evolving a live Salesforce environment, not just new implementations.

·         Bachelor's degree in Information Systems, Business, Education Technology, or related field (or equivalent experience).

Skills & Competencies

·         Native or near-native level English — this is essential as our working environment is fully English-speaking.

·         Deep technical knowledge of Salesforce administration, including automation (Flows), reporting, Lightning UI, and security model.

·         Ability to support both legacy processes and new features within a growing, complex system.

·         Strong problem-solving skills and ability to balance user needs with system capabilities.

·         Confident communicator who can work independently and collaboratively in a remote or hybrid setting.

·         Experience working in an Agile environment using tools like Jira or Confluence.

Nice to Have:

·         Experience with Salesforce integrations.

·         Exposure to Salesforce Experience Cloud or building portals for external users.

Background in education, training, or franchise business models.