IS Service Owner - Manufacturing Domain

W ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard – dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym, co porusza świat.

Stanowisko To Podlega:

Global Application & Architecture Manage

What We Believe In (Mandatory)

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Location

This role is open globally, but preferred locations are Krakow, Bergamo and Brno. The work model is hybrid.

Your Role And Responsibilities

As an IT Service Owner for Manufacturing Domain, you will lead delivering seamless, reliable, and innovative IT services that empower our factories to exceed their goals.

You will be responsible for program management and oversight over implementation of leading Manufacturing Execution Systems across ELDS Division. You will ensures that MES systems are effectively integrated into production processes, support operational efficiency, and align with business objectives. The manager serves as a key liaison between IT, operations, and business stakeholders, driving continuous improvement in manufacturing performance through MES.

You will be responsible for Program Management, IT Service management including governance for domain, stakeholder collaboration, performance monitoring, IS project and operations delivery.

Your Role And Responsibilities:

• Project & Portfolio Management
• Manage portfolio of current and planned implementations through program structure.
• Lead or support MES-related projects, ensuring timely delivery, budget adherence, and quality outcomes.
• Collaborate with project managers and solution architects to ensure smooth transitions from project to operations.
• Stakeholder Collaboration
• Act as the primary liaison between business process owners, manufacturing leaders, and IS teams.
• Facilitate demand management and prioritisation of MES-related initiatives.
• Service Governance & Strategy
• Define and maintain the MES service strategy aligned with ELDS business goals.
• Define and maintain implementation partner strategy.
• Establish and enforce governance frameworks for service delivery, compliance, and lifecycle management.
• Service Delivery & Operations
• Oversee end-to-end service performance, including incident, problem, and change management.
• Ensure high availability, reliability, and security of MES platforms and integrations.
• Continuous Improvement
• Monitor service KPIs and user feedback to identify areas for improvement.

• Bachelor’s degree in Engineering, Computer Science, Industrial Management, or a related field.
• Proven ability to manage cross-functional teams in a global environment, strong communication and interpersonal skills to collaborate with diverse stakeholders.
• Program/Project Management experience.
• Several years of experience in manufacturing operations, MES implementation, or related roles.
• Strong understanding of global application management processes and managing of off-shore service teams.
• Knowledge of manufacturing processes, systems integration, and industrial automation.
• Familiarity with IT infrastructure, including databases, networks, and cloud solutions.
• Experience in a global, multi-site manufacturing environment preferred.