IVR Developer for a Leading Financial Organization! 5248

We are looking for a talented IVR Developer to join our team in a top-tier financial institution. This role involves close collaboration with call center teams, developing advanced call scripts, integrating external systems, and extensive SQL development for enterprise-level databases.

Key Responsibilities:

• Develop and maintain IVR scripts using Avaya Experience Portal (AEP) or Avaya Orchestration Designer (OD)
• Design and implement complex voice processes for customer service and sales centers
• Work with SQL Server: write queries, stored procedures, and analyze data
• Integrate IVR systems with CRM/ERP platforms and Web Services
• Analyze issues, troubleshoot, and continuously improve existing processes
• Generate advanced reports and statistics on IVR performance

Requirements:

• At least 2 years of experience in IVR development, preferably with Avaya AEP / OD
• Strong command of SQL, including complex query writing and optimization
• Experience with Web Services (SOAP / REST)
• Solid understanding of telephony processes, SIP, and VoIP
• Ability to work independently in a dynamic environment
• Experience with call center systems and telephony user interfaces
• High-level English – technical reading and writing

Advantages:

• Experience with Avaya Aura or Call Center Elite
• Knowledge of call data analysis and reporting tools
• Familiarity with tools like Avaya CMS or call recording systems
• Background in Linux-based systems – an advantage

This position is open to all genders and identities.