Business Operations Associate

About Bliss

Bliss is building the modern operating system for aesthetic care. We streamline the patient journey from intent to surgery through technology, data, and a high-touch experience layer—connecting qualified patients with top surgeons, while driving efficiency across the funnel.

We’re a seed-stage, venture-backed startup with a small team and a big vision—growing fast and solving real problems across healthcare, operations, and consumer experience.

This is a high-impact, hands-on role for a sharp generalist. You’ll be embedded across key workflows—from finances to marketing to product—and help drive execution on the projects that matter most. You’ll support analytics, optimize systems, and take ownership of the glue work that keeps everything running efficiently.

What You’ll Do

Execution & Operations

• Drive execution on cross-functional projects (CRM workflows, process design, automation, SOP rollouts)
• Maintain and evolve dashboards and performance trackers (in collaboration with BI)
• Collaborate closely with Marketing & Product on operational execution
• Document internal workflows & automations and support team-wide enablement

Analytics & Insights

• Support funnel diagnostics, campaign analysis, and weekly conversion reviews
• Translate raw data into business insights that influence operational decisions
• Work with marketing, sales, and product stakeholders to refine how we measure impact

Strategic & Team Support

• Help plan and track critical projects in collaboration with BizOps managers and leadership
• Own team task systems and support cross-team accountability
• Join key working sessions and drive next-step execution

• Experience in ops, analytics, consulting, or a high-growth startup
• Strong analytical chops (Excel/Sheets proficiency required; SQL/BI tools a plus)
• Technically curious; comfortable navigating CRM systems and light automation
• Process thinker with a proactive, get-it-done attitude
• Strong communication skills and cross-functional collaboration instincts
• Experience with tools like HubSpot, Salesforce, or similar is a plus
• Exposure to GTM tools like Google Tag Manager, Google Analytics, landing page builders, A/B testing platforms (e.g. GrowthBook)

• Join a small, elite team solving real operational challenges with high ownership
• Work closely with leadership—no layers between you and decision-makers
• Learn at startup speed with high growth potential and direct business impact
• Help shape how a high-performance BizOps org is built from the ground up