Director of Operations

We’re Apomedical, the telehealth & telemedicine company, challenging inefficient traditional practices, introducing convenience to consumers by helping them to get what they need to their home. Our team uses state-of-the-art technologies to build platforms that serve hundreds of thousands of customers across Europe, improving consumers' wellbeing.

We're seeking a hands-on Operation Manager to drive our ambitious expansion plans.

Position Overview:

We are seeking an experienced Operations Director to lead and transform our operational excellence initiatives at Apomedical. This role combines strategic leadership with hands-on operational management, focusing on customer experience enhancement, AI implementation, and international business development.

Key Responsibilities:

Customer Support Leadership

- Lead and develop the customer support department, ensuring exceptional service delivery

- Design and implement AI-driven solutions to optimize support operations

- Establish KPIs and performance metrics for the support team

- Drive continuous improvement in customer satisfaction and response times

Strategic Operations Management

- Spearhead the development and execution of operational strategies aligned with company goals

- Drive innovation initiatives across all operational areas

- Manage complex projects from conception to completion

- Oversee inventory planning and optimization

- Lead R&D transition projects and ensure smooth implementation

International Business Development:

- Manage and expand partnerships in the Netherlands market

- Develop and maintain relationships with key international stakeholders

- Ensure compliance with international regulations and standards Innovation & Technology

- Lead the implementation of AI solutions and automation initiatives

- Identify and implement new technologies to improve operational efficiency

- Drive digital transformation projects across the organization Compliance & Quality Management

- Ensure compliance with all relevant healthcare and medical regulations

- Develop and maintain quality management systems

- Oversee risk management and mitigation strategies

Required Qualifications:

- Bachelor's degree in Business Administration, Operations Management, or related field

- Minimum 5 years of experience in operations or related field and 2 years in management

- Proven track record in customer support management

- Experience with AI implementation and digital transformation projects

- Strong background in project management and strategy execution

- Knowledge of healthcare industry regulations and compliance requirements

- Experience in international business operations

- Excellent analytical and problem-solving skills

- Strong leadership and team management abilities

- Fluent in English; Dutch language skills are a plus

Preferred Qualifications

- Master's degree in relevant field

- Experience in healthcare or medical device industry

- Knowledge of AI and machine learning applications in business

- International business experience, particularly in European markets

- Project Management certification (PMP, Prince2, or equivalent)