Information Technology Specialist

We are seeking a highly motivated and enthusiastic Junior IT & DevSecOps Engineer to join our growing team. This is an excellent opportunity for an individual looking to kickstart their career in a dynamic environment, focusing on IT support, development, security, and operations. You will play a key role in ensuring the security, stability, and efficiency of our cloud and physical infrastructure, while also providing essential technical support to internal users.

Responsibilities:

User & Access Management:

• Handle onboarding and offboarding workflows, including user account provisioning and deprovisioning across identity and access systems (e.g., AD, JumpCloud, Google Workspace).
• Provide Tier 1–2 IT support for internal users on Windows, MacOS, and Linux systems.
• Manage endpoint configurations, group policies, and authentication integrations.

Infrastructure & Networking:

• Assist in the deployment, maintenance, and monitoring of both cloud-based (AWS) and on-premise physical infrastructure.
• Configure and maintain office and remote networking components: VPNs, VLANs, DNS, DHCP, firewalls (e.g., FortiGate).
• Troubleshoot connectivity issues, network performance degradation, and outages.
• Contribute to the development and maintenance of Infrastructure as Code (e.g., Terraform, CloudFormation) to automate infrastructure provisioning and configuration.
• Assist in securing containerized applications and platforms, specifically focusing on Kubernetes and Docker security best practices.

Security Implementation & Monitoring:

• Support the implementation and monitoring of security controls across our cloud and physical environments, including vulnerability scanning, intrusion detection, and access management.
• Help integrate security tools and practices into our CI/CD pipelines and existing systems.
• Enforce network access controls and segmentation (e.g., using NAC tools).
• Monitor and respond to endpoint and network security alerts (e.g., NAC, SentinelOne).
• Apply and maintain security controls for patch management, encryption, MFA, and antivirus.

Asset & License Management:

• Maintain hardware/software inventory and licensing using ITAM tools (e.g., Snipe-IT).
• Track assignment, condition, and lifecycle of all user devices and IT assets.

Documentation & Procedures:

• Contribute to the creation and maintenance of technical documentation for infrastructure, security procedures, and best practices.
• Document standard operating procedures (SOPs) for IT operations, security workflows, and troubleshooting.
• Contribute to the development of internal IT best practices and policies.

Qualifications:

• Basic understanding of cloud computing concepts (e.g., IaaS, PaaS, SaaS).
• Proficiency in user/system administration within mixed environments (Windows/macOS/Linux).
• Strong knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, NAT, routing.
• An interest in security principles and best practices.
• Familiarity with identity and access management, SSO/MFA, and cloud directory tools.
• Understanding of endpoint protection, patching, MDM, and security policies.
• Exposure to scripting languages (e.g., Python, Bash, Powershell).
• Strong problem-solving skills and a willingness to learn.
• Excellent communication and teamwork abilities.
• Experience with ticketing systems and cross-functional user support.
• Ability to write and maintain clear technical documentation.

Bonus Qualifications:

• Experience with containerization technologies (Docker, Kubernetes).
• Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI).
• Knowledge of any IaC tools (e.g., Terraform, Ansible).
• Relevant certifications (e.g., CompTIA Security+, AWS Cloud Practitioner).