IT Support Specialist

Description

Innoviz is looking for an IT Support Specialist to join our ServiceDesk team. You will be responsible for receiving requests for assistance or problem reports from users, performing an initial analysis, and invoking the proper support mechanism and solution.

• Managing and documenting support activities, tasks, and existing solutions in the support system
• Onboarding and offboarding employees, ensuring smooth transitions and access to necessary IT resources
• Managing and supporting internal organizational systems
• Installing new laptops and desktops
• authentication and access systems, shared folders, and supporting various internal systems
• Assisting with technical troubleshooting of network and hardware issues
• Strong ability to document, develop, and implement IT policies and procedures
• Collaborate with internal IT teams to resolve complex issues
• The employment will be via a third party company***
  
  

• 3-5 years of experience as a Help Desk Specialist
• Ability to work collaboratively in a team environment and manage multiple assignments
• Experience with service desk operations and IT asset management platforms
• Proficiency in troubleshooting and maintaining Windows and Linux operating systems
• Proven experience with Active Directory, Entra ID & MDM solutions
• Experience administrating Microsoft 365 applications such as: Exchange, SharePoint & Teams
• Ability to diagnose and resolve technical issues related to multimedia and printers’ equipment
• Proficiency in English