Senior Backend Engineer, AI Incident Response

About Us

BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.

With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, Abbott, Marriott, Expedia and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.

BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits

• Competitive equity
• Hybrid work schedule
• Company funded health insurance
• 6 weeks fully paid Parental Leave
• Critical Family Medical Leave
• Financial planning services
• Employee learning & development budget
• Values-based recognition (quarterly and annually)
• Social community & ERG programs
• FreeFit gym package
• Work-life harmony
• Dog friendly office
  
  

Location requirements:

You’ll be required to work out of the office 3 days a week.

About The Role

The AI Incident Intelligence Response group is responsible for BigPanda’s response capabilities, helping organizations to automate and accelerate their incident management, with improved triaging, remediations and agentic automations.

We're looking for a talented Senior Backend Engineer to be a key team player and help us shape the future of the NOC operation, taking active part in architecture, design, and implementation of new and existing features. You will be solving challenging problems and leading the practice of advanced debugging and diagnosing complex systems. Your environment will be full of talented peers with whom you will build performance-efficient, highly scalable, configurable, and available distributed services.

What You Will Do

• Design and develop highly scalable services and participate in other life-cycle activities such as analysis, testing, performance, and production releases
• Utilize state-of-the-art technology to solve complex software system problems
• Enhance development productivity by identifying the areas for modification and innovation
• Promote rapid prototyping development, proving value and expanding where needed
• Maintain a high standard of coding and introduce engineering best practices
  
  

What Skills And Experience You’ll Bring To BigPanda

• 7+ years of experience in backend software engineering
• Experience with Node.js and Typescript. Java/Scala is an advantage
• Experience in designing and building large-scale distributed cloud-based system
• Experience with stream processing tools and methodologies such as or equivalent to Kafka
• Proven experience in delivering key features from ideation to production
• Implementing strategic planning to shape the technological direction of the product
• Ability to effectively communicate complex ideas and clearly explain technical concepts
• A motivated innovator with a passion for setting a high technological standard and pushing solutions forward
• AI enthusiast, desire to build new agentic pipelines and workflows