IT Operations Engineer

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

As part of our continued growth, we are looking for an IT Operations Engineer.

In this role, you will define the processes and govern the stability of the production IT Operations across our international data centers.

Responsibilities

• Work closely with various internal departments to assure we provide quality work with maximum transparency and achieve a planned SLA.
• Analyze malfunctions to produce Root Cause Analysis documents and manage the process of proper fixes and future mitigation.
• Define processes aimed at the stability of the IT operations in our 24x7 high-edge infrastructure environment.
• Define processes and oversee the activity of quality documentation of systems and operations.
• Help Manage KPIs and goals for the Network, System, and DBA teams.
• Other duties may be performed, both major and minor, which are not mentioned above. Specific activities may change from time to time.
  
  

• A people person with the ability to motivate others
• High organizational skills - A must.
• Ability to face complex requirements and break them down into manageable units.
• A strong sense of professional responsibility - A must.
• A person who is driven for execution in a timely manner.
• Previous experience working in a Production environment – Strong advantage
• The ability to analyze IT data to come to reasoned conclusions - Strong advantage.