Sales Coordinator

Position Description:

We are seeking a dynamic and versatile Sales, Service, and Logistics Coordinator with expertise and experience in import and export operations. This multifaceted role involves end-to-end management of customer orders—from order intake and supply coordination, through logistics and shipping, to invoice issuance and financial closure. Responsibilities include handling all aspects of import and export processes—coordinating international shipments, ensuring compliance with trade regulations, and securing product availability with operational efficiency.

Key Responsibilities:

Customer Service & Order Management:

• Provide comprehensive logistical support to domestic and international customers, including service coordination and spare parts handling.
• Manage end-to-end order processes: order entry and confirmation, coordination with operations teams, shipping documentation, packaging, and continuous customer updates.
• Liaise with internal departments including Operations, Procurement, Engineering, Production, and Finance.
• Handle returns, malfunctions, and customer satisfaction issues while ensuring adherence to SLA targets.

Import & Export Management:

• Oversee full import and export processes in accordance with supply agreements with customers and distributors, including shipment coordination and collaboration with freight forwarders, customs brokers, suppliers, and global clients.
• Manage documentation: commercial invoices, packing lists, certificates of origin, regulatory approvals, and licenses.
• Responsible for customs clearance, Incoterms compliance, and adherence to international trade policies.
• Handle documentary credit processes.
• Monitor, evaluate, and optimize logistics workflows to reduce costs and improve delivery times.

Sales and Finance Coordination:

• Issue invoices, generate delivery notes, and maintain order records in the system.
• Manage collections from customers and coordinate with the Finance department.
• Monitor open order status, analyze discrepancies, and implement ongoing solutions.
• Document and ensure compliance with internal ISO quality procedures.

Required Qualifications:

• Proven experience in a similar role, including customer service and import/export process management – mandatory.
• In-depth knowledge of shipping procedures, customs brokerage, import/export regulations, Incoterms, and documentary credit – mandatory.
• Full proficiency in English (spoken, read, and written) – mandatory.
• Proficiency in Microsoft Office and Priority ERP system – mandatory.
• Experience in end-to-end order management – advantage.
• Familiarity with Monday.com – advantage.
• High organizational skills, attention to detail, initiative, service orientation, and ability to work across multiple interfaces.

To Apply:

Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role to: [email protected].

ScanMaster is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.