Escalation Engineer

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary

We are seeking a skilled and experienced NetApp ONTAP Subject Matter Expert (SME) to join our team. In this role, you will:

• Serve as the primary point of contact for support escalations related to FSX for NetApp ONTAP storage systems, providing expert-level analysis and troubleshooting
• leading to problem resolution.
• Collaborate with cross-functional teams to resolve complex technical issues related to FSx for ONTAP, ensuring timely and effective resolution.
• Design, configure, and administer FSX for NetApp ONTAP storage systems, including storage provisioning, data protection, performance optimization, and capacity planning.
• Act as a subject matter expert, providing guidance and mentorship to support teams to enhance their understanding and proficiency.
• Participate in the development and implementation of storage strategies for FSx for ONTAP, best practices, and standards based on NetApp ONTAP.
• ensuring alignment with business and cloud architecture goals.
• Evaluate and recommend improvements to storage infrastructure, processes, and procedures to enhance efficiency, reliability, and security.
• Collaborate with cloud architects, customers and other stakeholders to design and implement FSxN solutions in cloud environments, ensuring scalability, high availability, and cost optimization.
• Stay updated with the latest advancements, updates, and features of FSX for NetApp ONTAP and AWS cloud technologies.
• Participate in performance analysis, capacity planning, and optimization for FSx for ONTAP storage systems in cloud environments.
• Provide recommendations for the integration of FSX for NetApp ONTAP solutions with other cloud services, applications, and platforms, ensuring seamless interoperability.
• Work flexible hours, including participation in an on-call shift rotation, and be available to support critical issues or projects across different time zones.
• Stay abreast of industry trends, emerging technologies, and best practices related to NetApp ONTAP, cloud architecture, and storage management.

Job Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., NetApp Certified Data Administrator, NetApp Certified Implementation Engineer, cloud certifications) are highly desirable.
• At least 3 years of experience in providing expert-level support, with advanced troubleshooting skills and the ability to diagnose and resolve complex storage-related issues.
• Proven experience as a NetApp ONTAP Subject Matter Expert, with a deep understanding of NetApp ONTAP storage solutions, including configuration, administration, troubleshooting and optimization- advantage.
• Strong knowledge of storage and data management concepts, protocols (e.g., NFS, CIFS, iSCSI), and technologies (e.g., RAID, snapshots, replication).
• AWS Cloud infrastructure knowledge is highly desirable
• Proficiency in cloud architecture concepts, including designing and implementing FSX for NetApp ONTAP solutions in AWS cloud environments.
• Strong communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.
• Ability to work collaboratively in a team environment and effectively manage multiple priorities and tasks.
• Continuous learning mindset and willingness to stay updated with advancements in NetApp ONTAP and cloud technologies.
• Flexibility to work across different time zones to support global operations
• Fluent English

This is a pipeline position that will be opened on a recurring basis and used to fill roles aligned with the required skill sets.

Recruiting efforts will be ongoing until specific teams find an ideal match.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.