Technical Support Engineer

Why Join Us?

We are looking for a Technical Support Engineer to join our support team—someone who is passionate about networking and cybersecurity.

The ideal candidate is customer-focused and proactive, with a strong desire to help customers and partners resolve complex technical issues. In this role, you will apply your expertise in network and security troubleshooting to deliver high-quality technical support through chat, phone, and email.

Key Responsibilities

• Provide Technical Support via chat, phone and email to customers and partners
• Provide assistance with configuration, troubleshooting and best practices to customers and partners
• Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
• Provide fault isolation and root cause analysis for technical issues
  
  

• 2–4 years of professional experience in a relevant networking or security support role
• Excellent written and verbal communication skills in English
• Practical experience with TCP/IP networking protocols
• Hands-on experience with Routing & Switching technologies (e.g., OSPF, BGP, VLAN)
• Experience working with security technologies such as IPSec, SSL-VPN, NAT
• Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
  
  

• Experience with Cisco and Fortinet products
• Familiarity with authentication protocols such as RADIUS and TACACS
• Previous experience in a support role at an IT or cybersecurity company