Customer Operations Manager US-4510-343

This hybrid role combines Customer Operations (CS Ops) responsibilities with PMO support for the company’s strategic shift toward Customer Centricity (CBP). The CBP is an organization-wide transformation encompassing business, cultural, operational, organizational, and technological dimensions.

What will you do:

Customer Success Operations

• Develop, optimize, and maintain processes, tools, and reporting to enable Customer Success to operate effectively at scale
• Define and track KPIs and success metrics across the customer lifecycle
• Support systems administration, data quality, and workflow improvements
• Collaborate with Customer Success leadership to drive initiatives that improve customer experience and retention
  
  

PMO Support for Customer Centricity Transformation

• Support planning, coordination, and monitoring of CBP activities across functions
• Track progress of initiatives related to Customer Centricity (business processes, culture, technology, and organization)
• Prepare regular updates and status reports for senior leadership
• Facilitate effective communication and alignment between teams
• Identify risks, dependencies, and needed adjustments throughout the transformation journey
  
  

Requirements:

• Experience in Customer Success Operations, Business Operations, or Revenue Operations.
• Project management experience - preferably in large-scale organizational or cultural transformations.
• Strong analytical and process design skills.
• Excellent cross-functional collaboration and communication.
• Ability to thrive in a dynamic, evolving environment.
  
  

About Us:

Cynet is a pioneer and leader in advanced threat detection and response. Cynet simplifies security by providing a rapidly deployed, comprehensive platform for detection, prevention, and automated response to advanced threats with near-zero false positives, shortening the time from detection to resolution and limiting damage to an organization.

Cynet’s unique visibility of files, users, network traffic, and endpoints, and continuous monitoring of an environment uncovers behavioral and interaction indicators across the attack chain, giving a complete picture of an attack operation over time. Cynet is enhanced by Cynet CyOps, which delivers additional value to the platform with 24/7 threat expert assistance, insight, and intelligence. Staffed by an elite group of cyber threat analysts and investigators, Cynet’s CyOps is an extra set of expert eyes dedicated to monitor, prioritizing, and responding to threats in a customer’s environment.

By combining high-fidelity detection, decoy interactions, network analytics, and expert analyst assistance, Cynet provides accurate findings with associated risks without a lot of complexity and noise, so security teams can prioritize and respond to what matters.

Why Cynet?

• Our benefits are here to support the whole of you:
• Competitive salary and benefits
• 401(k) Cynet matching program ( 3%)
• Medical/dental
• Paid vacation and company-paid holidays
• Healthy meals and snacks available for non-remote employees
• Reimburse Commuter Benefit for non-remote employees
• Flexible Spending Account (FSA) Plans
• Supplemental Life Insurance
• Parental Leave Policy
• Internet /Cell Phone Stipend
• Team events and Happy hours
  
  

The ideal candidate should be based in the Boston area and able to work in the office once or two times a week.

At Cynet Security, we are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value the unique perspectives and experiences that individuals from all backgrounds bring to our team.

We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, marital status, veteran status, disability, medical condition, or any other characteristic protected by applicable law.

We encourage talented individuals from all walks of life to apply and join us in building an innovative, collaborative, and thriving workforce.