SRE Team Lead

Description

Paragon is on a mission to transform the world of cyber intelligence.

Based in Tel Aviv, our innovative team is made up of top-tier talent who are passionate about making an impact. At Paragon, you’ll find the freedom to think boldly, collaborate with purpose, and grow alongside a team united by a shared mission — striving for excellence, and always looking out for one another.

We're looking for a hands-on and experienced SRE Team Lead to manage and grow our Tier 1-2 SRE team. This team plays a critical role in supporting the day-to-day operations of our R&D environments, handling production-like Dev issues, and serving as a frontline technical support unit for developers and QA engineers.

As the SRE Team Lead, you’ll be responsible for leading a team that provides operational incident response, root cause analysis, and technical triage in dynamic development environments. This role combines people management with technical execution, continuous process improvement, and cross-team collaboration.

You’ll work closely with R&D, DevOps, QA, and IT teams to ensure smooth operations, efficient issue resolution, and scalable support processes.

Responsibilities

• Lead and mentor a team of SRE engineers operating in Tier 1-2 capacity
• Oversee the triage and resolution of Dev Development issues and incidents
• Manage incoming support tickets and requests from R&D and QA teams
• Drive root cause analysis and facilitate lessons learned and post-mortems
• Own the escalation management process, including coordination of incident resolution across R&D and QA departments
• Collaborate with cross-functional teams to continuously improve support processes and tooling
• Participate in deep-dive technical investigations alongside the team when needed
  
  

• 2+ years of experience managing technical teams – Must
• Hands-on experience in SRE / IT operations / System roles – Must
• Understanding of Linux and basic CLI operations – Must
• Basic knowledge of networking fundamentals (OSI model, DNS, etc.) – Must
• Strong interpersonal skills with a customer-service-oriented mindset
  
  

• Experience with Kubernetes / Docker environments
• Familiarity with VPN technologies (OpenVPN, WireGuard, IPSec)
• Experience working with ticketing systems (e.g., Jira)
• Scripting skills (Bash, Python)