Customer Success & Back Office Representative

📍 Location: On-site – Or-Yehuda, Israel

🕒 Full-Time

About Vidisco

Vidisco is a global leader in innovative portable X-ray solutions for Security (EOD) and Non-Destructive Testing (NDT) applications. Since 1985, we’ve pioneered the digital X-ray industry, delivering high-performance imaging solutions to defense, security, and industrial professionals in over 75 countries. With headquarters and service hubs in the U.S., Europe, and Asia, our team of 50+ experts ensures reliable, high-quality support and solutions that meet the most demanding field conditions.

Role Overview

We are seeking a dynamic Customer Success & Back Office Representative to join our team in Or-Yehuda. In this role, you will play a key part in ensuring high levels of customer satisfaction and operational efficiency. You will be the bridge between customers and internal departments, supporting pre- and post-sales activities, managing service processes, and ensuring smooth communication and coordination with global partners.

Key Responsibilities

• Serve as a first-line contact for customer inquiries and support requests
• Manage after-sales service processes: quotations, orders, invoices, payments, shipment coordination, and tracking
• Maintain and update the technical database of company products
• Monitor and manage inventory and logistics for global service centers
• Assist in sales support tasks and service delivery coordination
• Generate reports for service, support, and sales metrics
• Manage customer records and documentation in the customer service portal (CRM)
• Lead and support internal departmental tasks and cross-functional projects
• Analyze customer feedback to identify service improvement opportunities
• Collaborate with internal teams (Logistics, Sales, Engineering, QA) to ensure seamless service execution

Requirements

Experience & Education

• 1–2 years of experience in customer service, back office, or operations - preferably in an international technology or manufacturing company
• Bachelor's degree – an advantage

Technical & Professional Skills

• Strong command of English – both written and spoken (mandatory), other languages – an advantage
• Proficient in MS Office, CRM systems, experience with Priority ERP – a strong advantage
• Basic knowledge of international shipping – an advantage
• Basic graphic editing skills – an advantage

Interpersonal & Operational Skills

• Highly service-oriented, with excellent interpersonal and communication skills
• Organized, methodical, and detail-oriented with the ability to prioritize and multitask effectively
• Technically inclined with the ability to quickly learn and understand complex systems
• Independent, responsible, and proactive team player
• Comfortable working in a fast-paced and dynamic environment, occasionally during non-standard hours

Why Join Us?

At Vidisco, you’ll be part of a dedicated and professional team delivering life-saving technologies to users around the world. We work like a family with mutual support, growth opportunities, and a shared passion for innovation and service excellence.