Customer Support Engineer

We're looking for a Customer Support Engineer for our civil aviation clients at our Aircraft Conversions and Upgrades Division .

The Position includes:

• Provide ongoing support for the global fleet of cargo aircraft converted by IAI.
• Deliver prompt and efficient engineering/technical responses to customers worldwide.
• Manage operational and maintenance documentation.
• Administer the customer portal/website.
• Monitor the global fleet of converted aircraft.
• Track customer complaints and conduct customer satisfaction surveys.

What We’re Looking For:

• Academic degree / certified practical engineer (CPE) / technician in Mechanical Engineering, Electrical & Electronics Engineering, or Aeronautics – mandatory.
• Minimum of 3 years of experience in the aviation industry – mandatory.
• High-level proficiency in English (speaking, reading, and writing) – mandatory.
• Proficiency in Microsoft Office tools – mandatory.
• At least 3 years of experience in engineering support for customers and/or suppliers – advantage.
• Familiarity with SAP and Mantra systems – advantage.

Good to know:

As a global leader in the aerospace industry, IAI’s Aviation Group is involved in all aspects of aviation – from design and development, through engineering and manufacturing of aircraft structures and complete airplanes, to testing and certification.