Product Manager CRM

Tiebreak Solutions is focused on providing advanced technological solutions for brokerages and financial institutions around the globe. We strive to build an easy yet powerful trading experience using desktops, web browsers, smartphones, and tablets, while reliably processing over a billion transactions annually.

Are you a driven and experienced Product Manager with a strong background in fintech, passionate about creating innovative CRM solutions that redefine customer interactions? Join our dynamic team as a Senior Product Manager for our cutting-edge CRM product, where you will play a pivotal role in shaping the future of customer relationship management in the financial technology industry.

Responsibilities:

- Product Strategy and Roadmap: Take ownership of the product strategy and roadmap, collaborating closely with cross-functional teams, including Business Operations, CRM, Customer Service, R&D, Developers, QA, and Architects.

- Interface and Integration Mapping: Collaborate with external and internal customers to map and define interfaces and integrations between our platform and external platforms, ensuring seamless interactions.

- Product Development: Lead and drive product development efforts, working alongside a team of world-class engineers and designers, to deliver a user-centric and cutting-edge CRM solution.

- User Satisfaction: Utilize usability studies, research, and market analysis to translate customer insights into product requirements, enhancing user satisfaction and engagement.

- Product Communication: Clearly communicate product requirements, user scenarios, flow charts, and market analysis to bring the product strategy and roadmap to life. Define specifications and implement web and application features.

- Business Metrics and Analysis: Deliver against key business metrics, analyze user behavior, and identify trends to inform data-driven product decisions.

- Agile Management: Manage Sprints content and backlog, ensuring iterative, agile software delivery with short release cycles.

- Product Area Ownership: Be the point person for an entire product area, continually evolving and representing defined strategies and initiatives.

Requirements:

- 3+ years of Product Management experience in the fintech industry, with a strong focus on building CRM products.

- CRM and Marketing Automation: Good understanding of CRM and marketing automation concepts and practices.

- Agile Software Delivery: Experience with iterative, agile software delivery methodologies and short release cycles.

- Time Management and Prioritization: Excellent time management skills and the ability to prioritize tasks independently.

- Cross-Team Collaboration: Demonstrated experience in effectively collaborating with multiple teams for seamless project delivery across the organization.

- Large-Scale Platforms: Experience working on large-scale platforms or infrastructure, including building APIs, products, and complex systems.

- Fluent English: Strong communication skills in English, both written and verbal.

We are offering you:

• Excellent remuneration package;

• Flexible working time;

• Suplemental Medical Insurance;

• Conferences and work-related certificates coverage;

• Opportunity to work with the latest technologies;

• Free breakfast and beverages;

• Team buildings, company parties, and happy Fridays;

• Open and friendly working atmosphere;

• Globalize yourself, as we are on four continents.