Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a skilled Data Analyst to join our Analytics team. In this role, you will take ownership of customer retention analytics, partnering closely with the Customer Success leadership team to develop strategies that improve customer health, reduce churn, and strengthen customer relationships. You will own the CS department dashboards and data pipelines, analyze key lifecycle data, monitor retention KPIs, and surface insights that directly shape business decisions.

You will work primarily with SQL and Looker to query, structure, and present data, and will help shape the analytics framework for our retention programs.

Responsibilities:

Responsibilities

• Be a focal point of all analytical aspects related to customer retention.
• Continue developing quantitative metrics in order to support better monitoring of customer performance.
• Provide support for ongoing analytical needs of the CS Department, maintain and improve existing dashboards and build the new ones.
• Provide useful data for QBRs and other touchpoints with customers.
• Develop and maintain analytical tools for low-touch retention programs, such as an automated QBR.
• Define, build and track KPIs, present the current situation and future outlook to the senior stakeholders.
  
  

• 2+ years of experience as a Data Analyst or Business Analyst, preferably in a SaaS company.
• BSc/BA in a quantitative field such as Statistics, Economics, Mathematics, Physics, or Industrial Engineering; Master’s degree is a plus.
• Strong analytical skills and advanced proficiency in SQL (essential).
• Solid knowledge of reporting and data visualization techniques (essential); experience with Looker Studio is a plus.
• Team player with excellent communication and presentation skills; fluent in English.
• Ability to communicate complex data insights to non-technical stakeholders.
• Highly detail-oriented, with strong organizational skills and the ability to manage multiple projects simultaneously.
  
  

• Background in statistical research.
• Experience as a business analyst in a SaaS B2B company.