MAIN PURPOSE:

• To ensure the complete and effective delivery of all service lines to the client within their hub, ensuring JLL meet their contractual obligations.
• To support the operational vendor team on site
• To be part of the Operational Management Team and contribute to the strategic and operational performance of the local team.
• To act as a point of contact and escalation for the FM team on site
• Stakeholder management
  
  

• The Site Lead will be the main contact for all operational matters and will ensure that the facilities management team within their hub are completely aware of JLL obligations under the contract.
• Manage their team members across the Hub to ensure SLA’s and KPI’s are being met. Investigate any drop in performance and initiate remedial actions as appropriate.
• The Site Lead will investigate any Client complaints or evidence of non-performance in their hub or act as an ‘independent’ investigator for other hubs as required by the Account Manager.
• The Site Lead will also ensure that JLL policy on HR, Health and Safety, Quality control and all business procedures are properly communicated and complied with.
• To ensure a consistent approach to service delivery across the hubs.
• To ensure Client reports are provided in a timely manner.
• To ensure Internal and Supplier audits are carried out in accordance with the Audit Schedule
• Ensure that the client business continuity is maintained at all times
• Provide information as required to the Account Finance Manager and the Operation Manager to support them within their roles.
• The Site Lead will provide guidance, advice and support to all members of the FM team on site.
• Hold regular meetings / reviews with their direct reports and monitor performance against JLL objectives.
• Carry our annual Performance Appraisals for their direct reports, set objectives and monitor against these objectives.
  
  

• Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.
• Effective communication and reporting on all service lines with the Client, FM team and Operational Management Team.
• Monitor Supplier contracts through their operational team, ensuring value for money and innovative service provided.
• Attend Operational Team meetings as required and contribute to the development of the team and the service to The client
• Manage project work from time to time.
• Be an Ambassador for The client and JLL at all times, by being a role model for other members of the team.
• To identify The client Key Stakeholders within the UK Hub and ensure a communications plan is in place where JLL are making regular contact and understand the Stakeholders requirements and Operational needs.
• To travel to offices in the Account region from time to time to meet with the Key Stakeholders from The client and the FM team