IT Manager

SuperCom is seeking an enthusiastic, collaborative, and highly motivated hands-on IT Manager to join our company.

We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. The IT Manager will report directly to the COO while managing SuperCom’s hosted and cloud-based IT systems in our Tel Aviv headquarters, directly supervising the helpdesk specialist, and ensuring robust support for corporate IT initiatives and projects.

The position includes:

• Provide end-to-end IT professional support for colleagues and customers with empathy, patience, and excellent communication skills.
• Directly supervise and mentor the helpdesk specialist, ensuring timely and accurate resolution of technical issues to maintain high levels of user satisfaction.
• Oversee the maintenance, configuration, and reliable operation of computer systems, network servers, and our VMware environment.
• Define IT infrastructure strategy, architecture, and processes to align with organizational goals.
• Ensure the security of data, network access, and backup systems.
• Lead desktop and help desk support efforts, ensuring all desktop applications, workstations, and related equipment issues are resolved promptly with minimal disruptions.
• Monitor performance and maintain systems according to requirements.
• Troubleshoot issues and outages effectively.
• Act as the focal point of contact for all IT services.
• Lead and support corporate IT initiatives, including projects related to the company’s deployed solutions, by planning, coordinating, and implementing tasks to ensure successful execution.
  
  

• Minimum of 4 years' experience as a System Administrator.
• At least 2 years' experience in an IT Manager role.
• Experience working with IT infrastructure systems in a Microsoft based environment.
• Proven experience managing VMware based virtual environments.
• Proven experience managing Microsoft 365.
• Excellent verbal and written communication skills.
• Proficient in English speaking and writing.
• Team Player.
• Experience in management – Advantage.
• Experience managing an environment which is SOX and ISO 27001 compliant - an advantage.
• Experience with AWS / Azure – an advantage.
• Knowledge of Dev-Ops concepts and ability to provide assistance to the dev teams with CI/CD - an advantage.