Support Engineer

At Kissterra, we are revolutionizing the insurance industry with the world's first Marketing OS - a comprehensive solution tailored to the unique marketing and distribution needs of insurance organizations.

Our intelligent solutions combine the power of AI, machine learning, and real-time data to reshape marketing strategies and drive profitable growth for top insurers.

Founded in 2015 and headquartered in Israel, Kissterra partners with leading US insurance companies, helping them uncover hidden growth opportunities and optimize their marketing budgets with unparalleled precision and efficiency.

We are looking for candidates that will join our Support Team. If you are sharp, curious ,technical-minded, not afraid to learn new stuff, and troubleshoot or figure things out independently, come and join us. The position will support both internal teams (Media Buying, R&D, Product, Customer Success and work with our clients and partners to solve technical and business problems.

What will your responsibilities be:

• Investigating and Resolving Issues - Handle platform bugs, misconfigurations, data discrepancies, and access issues.
• Cross-Team Support - Act as a point of contact between Support and internal teams (R&D, Product, Business and Analytics) when escalation is needed or when an issue spans multiple areas.
• External Communication - Respond to client questions or troubleshoot problems related to reporting, integrations (e.g., S2S pixels), or delivery.
• Monitoring and Triaging - Stay on top of open tickets and alerts - understand what needs escalation and what can be handled independently.
• Ad Hoc Technical Solutions - Design and deliver quick technical workarounds or configurations to unblock complex flows or edge-case client requirements.
• Tools and Automation - Write a quick SQL query or build a simple script - or, at the very least, figure out how to use AI tools or existing documentation.
• Documentation and Repeatability - Help document recurring issues, internal processes, or simple how-tos for others to reuse.

Experience:

• Previous experience in a support role
• Ability to collaborate effectively across both technical and business teams
• Strong analytical and business mindset, with high curiosity and eagerness to learn
• Familiarity with Python/SQL and code-based queries – an advantage
• Proactive mindset, with the initiative to identify and address problems without needing constant direction
• Fast learner with the ability to self-educate, troubleshoot, and experiment to find solutions
• Clear communicator with the ability to structure thoughts effectively when escalating issues