As a Receptionist at Soho House, your role is to deliver excellent service to create memorable experiences for our members and guests. Your main focus is to deliver a magical first impression, welcoming members and guests with warmth to deliver that ‘home away from home’ feeling. As a team we work to go the extra mile, keeping things simple and showing collaboration, kindness and passion in everything we do.

Your main duties

• Ensuring every member is welcomed by their name and every guest is welcomed with open arms and in a hospitable manner; the Soho House way is warm and friendly.
• Answering high volume of calls for hotel, restaurant, general enquiries, messages for members, reservations.
• Building and maintaining positive relationships with members and guests.
• Supporting, directing and problem solving in real time to ensure any member or guest related concerns or complaints are resolved straight away.
• Supporting the team as needed on an ad-hoc basis.
• Flexibility is a MUST, ability to work in shifts : mornings, evenings, nights.