Technical Customer Success Manager

Prisma-Photonics is a rapidly growing startup company, developing the next-generation smart-infrastructure solution based on novel fiber-sensing technology (smart roads, smart cities, perimeters, and grid monitoring, etc.). The company offers an award-winning disruptive solution; a “sensor free” approach to smart infrastructure. The company is VC backed and in the revenues stage.

Combining pioneering technology in optical fiber sensing with state-of-the-art machine learning, we help prevent environmental disasters, protect human lives, and keep critical energy and transportation backbones running smoothly.

We are seeking a highly motivated ,self-driven and technically skilled Technical Customer Success Manager to join our Delivery team and take on ownership of core, customer-facing product features critical to delivering value and involving mulltiple touchpoints in the company. In parallel, you will be responsible for managing key relationships with several of our strategic U.S. customers. This role blends deep technical skills, direct customer engagement, and cross-functional collaboration - ideal for someone who thrives in high-impact, fast-paced environments.​

This role is ideal for someone who thrives in a fast-paced, hands-on environment, enjoys working across disciplines, and wants to see their work go from concept to impact in the real world often, and quickly.

What You’ll Do:

• Gain a deep understanding of our customer’s working processes, business goals, key performance indicators, and work to achieve them.
• Collaborate with the Product, CSM, R&D and Ops departments to provide insights according to our customers' needs.
• Hands on analysis and dive into details to provide customer insights and improvement actions.
• Operate in a dynamic, high-growth environment with evolving priorities and pre-defined timelines.
• Take ownership of a core, customer-facing product feature that plays a pivotal role in delivering customer value and requires ongoing cross-functional departments coordination.

What You Bring:

• 2+ years of experience as a TAM/ Technical CSM, managing customer relationships for a B2B product.
• High technical proficiency in multi-disciplinary domains, particularly distributed systems and process-oriented environments.
• Proven project management skills and a structured approach to execution.
• Excellent English communication skills - both written and verbal.
• Proven hands-on analytical skills, including the ability to generate customer-facing reports and data-based insights.
• Flexibility and availability to support non-standard working hours as needed.
• Willingness to travel internationally (approximately 30% of the time).
• You are characterized by a strong sense of ownership, curiosity, and a can-do attitude.
• Excellent team player with proven collaboration and interpersonal skills​.

Great to Have:

• Experience managing U.S. customer accounts.
• Prior engineering experience or a strong technical background.