Customer Success Manager

Description

Fiverr is looking for a Customer Success Manager to support the onboarding, engagement, and ongoing satisfaction of Fiverr’s customers. This is an entry-level role that’s perfect for someone with 1 year of experience in a customer-facing position who’s eager to grow their career in tech and the freelance economy.

The ideal candidate is a proactive, detail-oriented team player with strong communication skills and a passion for helping others succeed. You’ll work closely with experienced Customer Success Managers to build strong relationships, assist with account retention, and ensure a smooth, high-quality experience for our users.

WHAT AM I GOING TO DO?

• Support the onboarding of new customers, ensuring a smooth and informative experience.
• Help build and maintain long-lasting relationships with customers, acting as a supportive partner throughout their journey.
• Assist in identifying and resolving customer issues, escalating as needed, and following up to ensure satisfaction.
• Collaborate with global teams to deliver consistent customer experiences across regions and programs.
• Represent the voice of the customer by collecting feedback and sharing insights with internal stakeholders.
• Help prepare and deliver internal and external presentations and reports.
• Keep customer records and activity up to date using Salesforce and G Suite tools.
  
  

• 1 year of experience in Customer Service, Account Management, or Success roles.
• Project management experience is a plus.
• Native level of English is a must.
• Excellent verbal and written communication skills, with the ability to explain tools and services clearly.
• Strong organizational skills and attention to detail.
• Ability to work well across teams and time zones.
• Passion for technology and the freelance/gig economy.
• Experience with Salesforce and G Suite (especially Sheets and Slides) is preferred.