Implementation Engineer

About us:

Cust2Mate is a leading global provider of smart-cart platform that unlocks the full potential of in-store shopping, through digitalization and personalization.

Our user-friendly and award-winning Smart Carts are trusted by leading grocery chains.

They deliver superior shopping experiences, streamline store operations, and connect the online world with the physical store.

The market in which we operate is growing rapidly, with a growing demand for digital solutions in physical stores. We just closed a large capital raising round, allowing us to expand our operations and invest in new technology breakthroughs.

We anticipate tremendous growth in the next years, with ambitions to extend our global reach and strengthen our partnerships with major retailers.

We are looking for talented and motivated individuals to join us and be a part of this fascinating journey.

Role Overview:

As an Implementation Engineer, you will ensure the successful deployment and adoption of our cutting-edge solutions for our valued clients.

You will support the implementation process, from initial configuration to post-implementation support.

Key Responsibilities:

• Technical Configuration:
• Configure and customize our software solutions to meet specific customer requirements.
• Integrate our solutions with existing customer systems and infrastructure.
• Perform system testing and quality assurance.
• Customer Training:
• Develop and deliver comprehensive training programs for end-users.
• Create user guides and other documentation.
• Provide ongoing support and troubleshooting.
• Onboarding:
• Assist customers with the onboarding process, ensuring a smooth transition to our solutions.
• Problem Solving:
• Troubleshoot and resolve technical issues that arise during the implementation process.
• Collaboration:
• Collaborate with cross-functional teams, including sales, product management, and support, to ensure customer success.

Qualifications:

• Technical Proficiency
• Customer Focus: Ability to build strong relationships with customers and provide exceptional support.
• Ability to communicate complex technical concepts to a non-technical audience.
• Problem-Solving: Ability to identify and resolve complex technical issues.
• Communication: Excellent written and verbal communication skills.
• Proven experience in software implementation, systems administration, or a related field.
• Strong understanding of cloud computing, databases and networking.
• Excellent problem-solving and troubleshooting skills.
• Preferred: Bachelor’s degree in Computer Science, Engineering, or a related field.

• What we offer:
• Making an impact in a growing, successful company
• A dynamic learning environment
• Competitive salary & benefits
• Located in Tel Aviv, walking distance from the train station