Desktop Engineer

Job Summary:

We are looking for a proactive and customer-focused Desktop Engineer – L1 to provide technical support for end-user devices and software. You will be the first point of contact for IT-related issues, ensuring timely resolution and maintaining a high level of customer satisfaction.

• Provide first-level support for desktops, laptops, printers, and other peripherals.
• Install, configure, and troubleshoot operating systems (Windows) and standard applications (MS Office, browsers, etc.).
• Handle basic network troubleshooting (LAN, Wi-Fi, IP settings, VPN).
• Manage user accounts and access rights in Active Directory / Azure AD / Google Workspace.
• Assist in onboarding/offboarding of employees, including setup of devices and accounts.
• Log all incidents and service requests in the IT ticketing system and ensure timely closure.
• Perform regular preventive maintenance of desktops and IT equipment.
• Escalate unresolved issues to L2/L3 support teams as required.
• Maintain asset inventory records and update documentation.
• Ensure compliance with IT policies and security guidelines.

• Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.
• 0–2 years of experience in desktop support or IT helpdesk.
• Basic knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office Suite, email clients, antivirus tools.
• Understanding of basic networking concepts (IP, DNS, DHCP).
• Strong problem-solving and communication skills.
• Customer-oriented with a positive attitude and willingness to learn.
• Ability to work in shifts and under pressure.

• Exposure to ITIL-based support environments.
• Experience with remote desktop tools like AnyDesk, TeamViewer, RDP.
• Knowledge of SCCM, JAMF, or MDM tools.
• Familiarity with ticketing systems like ServiceNow, Freshservice, or Zendesk.