Global Process Owner

We’re Hiring a Global Process Owner- Sales & Orders Fulfillment

We are looking for a Global Process Owner to lead, define, improve, and transform key business processes across the global organization – including Lead-to-Order (LTO), Order-to-Cash (OTC), and Plan-to-Make (PTM).

In this individual contributor role, you will collaborate with global and regional stakeholders to shape and implement business processes across multiple systems and teams.

You will lead initiatives from ideation to adoption and play a key role in driving business transformation.

Key Responsibilities:

• Partner with and manage relations with business stakeholders from Sales Ops, Order Entry, Logistics, Fulfillment, and Warehouse teams to understand processes and define requirements.
• Evaluate and analyze existing processes for optimization, scalability, and ease of use. Identify opportunities for process improvements and new concepts that can add value to the business.
• Define & prioritize a backlog of initiatives and features of the Sales and Operations domain.
• Lead requirements gathering and implementation in large-scale transformation projects.
• Own, prioritize & lead the delivery of ongoing process enhancements as per business needs and oversee the assimilation in the users environment.
• Assess the feasibility of new business initiatives, requests, and needs.
• Collaborate with GPOs and Solution Architects to develop, define, and refine standard processes.
• Develop and deliver training to business users on new processes.
• Effectively communicate projects and processes related information to stakeholders within business teams, IT, and Global Ops teams.

Requirements:

• Bachelor’s degree (or higher) in Computer Science, Information Systems, Industrial Engineering, or similar.
• 5-8 years of experience in Sales/Ordering/Fulfillment/Logistics processes.
• Hands-on experience with enterprise IT systems- ERP, CRM, CPQ, Order Management systems etc.
• Experience working with SAP and Salesforce.
• Proficiency in Excel, PowerPoint, Visio, SharePoint, and Jira (or other agile supporting tools).
• Medical device industry background- an advantage
• Fluent English- verbal and written.

Key Skills:

• Strong business acumen and customer-centric mindset.
• Excellent communication & problem-solving skills.
• Excellent oral & written communication skills with an ability to express complex concepts to a business user’s audience.
• Ability to work independently, lead initiatives, and manage multiple projects
• Comfortable in a global, fast-paced environment.