Technical Support Engineer

Qodo is an early-stage startup that empowers developers with cutting-edge tools that integrate seamlessly into their daily workflows. We specialize in GenAI-driven solutions, such as, IDE extensions for automated test generation, an AI-enhanced pull-request git agent for improving code review processes., RAG, and others. Our mission is to generate confidence for developers, enhancing productivity and code quality.

We are looking for a Technical Support Engineer to join our growing Support team!

As a Technical Support Engineer, you will provide technical assistance to customers using our Gen AI platform across both SaaS and on-premise deployments. You'll troubleshoot integration issues, resolve technical problems, and ensure customers can effectively implement and use our AI solutions.

Responsibilities:

• Provide high-quality technical support to customers via chat, email, video calls, and ticketing system
• Diagnose and troubleshoot issues related to our product, including integration problems, code issues, and configuration challenges
• Collaborate with the development team to escalate and resolve complex technical problems
• Continuously gather feedback from users to identify common issues and suggest improvements to the product
• Meet or exceed established performance goals
• Stay up-to-date with product updates, new features, and industry trends to provide informed support
  
  

• Technical background through education, bootcamps, or hands-on experience
• 2+ years of technical support or customer-facing technical experience
• Proficiency in at least one programming language (Python, JavaScript, or Java) with familiarity with code versioning tools (e.g., Git) and IDEs
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues
• Strong communication skills in English, both written and verbal, with the ability to explain technical concepts clearly