Service Sale Representative

Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your Role And Responsibilities

A Services Sales Representative is responsible for generating and closing sales by providing exceptional customer service. This role requires a deep understanding of our company's products and services, strong communication skills, and the ability to build lasting relationships with clients. The ideal candidate will be a motivated self-starter with a passion for helping others.

Key Responsibilities

• Prospecting and lead generation: Identifying potential clients through various channels, existing IBM clients , personal networking.
• Needs assessment: Conducting thorough needs assessments to understand clients' unique requirements and pain points.
• Solution selling: Developing and presenting tailored solutions that address clients' specific needs.
• Relationship building: Building and maintaining strong relationships with clients to foster trust and loyalty.
• Sales cycle management: Managing the entire sales cycle from initial contact to closing the deal.
• Customer satisfaction: Ensuring high levels of customer satisfaction by providing exceptional service throughout the sales process and beyond.
• Sales reporting: Tracking sales activities and performance metrics, and providing regular reports to management.
• Collaboration: Work collaboratively with cross-functional teams, including technical experts, marketing, and customer support, to deliver a seamless customer experience throughout the sales process.
• The incentive program will be launched after six months
  
  

• Proven experience in selling services in a complex IT environments
• Bachelor’s degree in computer science, Information Technology, Business management, or a related field.
• Excellent communication and interpersonal skills.
• Strong presentation and negotiation skills.
• Ability to build rapport and trust with clients.
• Proficient in using CRM software and other sales tools.
• Strong organizational and time management skills.
• A results-oriented mindset and a passion for sales .