Senior Solution Engineer - Slack

Description

Slack is more than just a tech company — we’re on a mission to make your working life simpler, more pleasant, and more productive. We have a positive, diverse, and inspiring culture, and we look for people who are curious, inventive, and strive to be a little better every single day. In our work together, we aim to be knowledgeable, respectful, dedicated, and, above all, collaborative. We believe that culture is the compass to success, and Slack’s values are woven into the fabric of everything we do.

Are you enthusiastic about painting the vision of a new way to work? As a Solutions Engineer, you will be responsible for building solutions that revolutionize how customers collaborate and get work done by building relationships with key team members, selling directly to IT and business decision-makers and influencers, while also managing the technical elements of a value-oriented sales cycle.

What You Will Be Doing

• Partner with Account Executives to drive complex, multi-stakeholder deal cycles across industries to solve diverse, mission-critical business problems
• Lead the discovery process to uncover your customer’s current challenges and align with their business objectives
• Prepare and deliver high-impact presentations and demonstrations that showcase Slack's differentiated value
• Partner with customers to design Slack-based solutions that deliver meaningful value and measurable business outcomes
• Ensure customers understand and are confident in how Slack protects organizations through its industry-leading security program
• Guide customers through their evaluation of Slack, ensuring the solution meets their key business and technical requirements
• Contribute to the success of a rapidly growing and evolving Solutions Engineering organization
• Serve as a liaison between Product, Marketing, and Sales by sharing customer feedback to help inform the product roadmap
  
  

• 2+ years of sales engineering or solution consulting experience in a SaaS organization, preferably focused on Enterprise customers
• Experience positioning Slack for software engineering teams and at least one other line of business or industry
• Excellent written and verbal communication skills (including emoji fluency ); proficient at delivering compelling presentations and product demos
• A consultative approach to solving customer challenges, with a proven ability to address technical and security objections — you have a knack for problem-solving
• Familiarity with the enterprise SaaS ecosystem
• Agility and resilience in a rapidly evolving product and market landscape that’s shaping the future of work