Senior Solution Engineer - Slack

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Slack is more than just a tech company — we’re on a mission to make your working life simpler, more pleasant, and more productive. We have a positive, diverse, and inspiring culture, and we look for people who are curious, inventive, and strive to be a little better every single day. In our work together, we aim to be knowledgeable, respectful, dedicated, and, above all, collaborative. We believe that culture is the compass to success, and Slack’s values are woven into the fabric of everything we do.

Are you enthusiastic about painting the vision of a new way to work? As a Solutions Engineer, you will be responsible for building solutions that revolutionize how customers collaborate and get work done by building relationships with key team members, selling directly to IT and business decision-makers and influencers, while also managing the technical elements of a value-oriented sales cycle.

What You Will Be Doing

• Partner with Account Executives to drive complex, multi-stakeholder deal cycles across industries to solve diverse, mission-critical business problems
• Lead the discovery process to uncover your customer’s current challenges and align with their business objectives
• Prepare and deliver high-impact presentations and demonstrations that showcase Slack's differentiated value
• Partner with customers to design Slack-based solutions that deliver meaningful value and measurable business outcomes
• Ensure customers understand and are confident in how Slack protects organizations through its industry-leading security program
• Guide customers through their evaluation of Slack, ensuring the solution meets their key business and technical requirements
• Contribute to the success of a rapidly growing and evolving Solutions Engineering organization
• Serve as a liaison between Product, Marketing, and Sales by sharing customer feedback to help inform the product roadmap
  
  

What You Should Have

• 2+ years of sales engineering or solution consulting experience in a SaaS organization, preferably focused on Enterprise customers
• Experience positioning Slack for software engineering teams and at least one other line of business or industry
• Excellent written and verbal communication skills (including emoji fluency ); proficient at delivering compelling presentations and product demos
• A consultative approach to solving customer challenges, with a proven ability to address technical and security objections — you have a knack for problem-solving
• Familiarity with the enterprise SaaS ecosystem
• Agility and resilience in a rapidly evolving product and market landscape that’s shaping the future of work
  
  

At Slack, fostering a diverse and inclusive workplace where we learn from one another is core to our values. We welcome people of all backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a supportive, collaborative place to do the best work of your life.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.